30-Day Returns & Refund Policy
Clear return steps for Zeiwarat orders delivered in Pakistan.
Eligible Returns
Request a return within 30 days of receiving your item. Eligible items must be unworn, unused and in the same condition as received, with tags and original packaging. A receipt or proof of purchase is required.
Items Excluded from Change-of-Mind Returns
Customized or personalized jewellery, sale items and gift cards are excluded from change-of-mind returns. This exclusion does not prevent you from reporting an item that arrives damaged, defective or different from your order.
How to Request a Return
- Contact us: Send your order reference, the item you want to return and your reason to WhatsApp +92 349 2512749 or info@zeiwarat.com. For eligible change-of-mind returns, contact us within 30 days of receipt.
- Wait for instructions: We will review your request and confirm the return address and courier arrangements. Please request a return before sending your item back.
- Pack and send: Follow the confirmed instructions, pack the item securely with its original packaging and keep your courier tracking receipt.
- Receive an update: Once your return arrives, we will inspect it and notify you of the outcome.
Damaged, Defective or Incorrect Items
Inspect your order when it arrives and report damaged, defective or incorrect items immediately. Contact us with your order reference, a description of the issue and clear photos of the item and packaging. Keep the item and packaging while we review your request.
Return Courier Charges
Before you send an item back, we will confirm the return address, courier instructions and who is responsible for return courier charges for your case. Do not book or pay for return shipping until you have received these instructions.
Refund Timeline
We will inspect the returned item and notify you whether your refund is approved. Approved refunds are processed within 10 business days of approval. Bank or payment-provider processing may take additional time.
Prepaid and Cash-on-Delivery Refunds
Prepaid orders are refunded to the original payment method where available. For cash-on-delivery orders, we will confirm an available refund method and the required payment details with you before processing. If more than 15 business days have passed since approval, contact us.
Exchanges
Contact us to request an eligible return. After your return is accepted, place a separate order for the replacement piece.
Contact Zeiwarat
WhatsApp +92 349 2512749 or info@zeiwarat.com. Please include your order reference.