Zeiwarat customer care

Jewellery Shopping FAQs

Helpful answers about customized jewellery, ordering, delivery and returns in Pakistan.

How do I order a customized name necklace?

Choose your design, select an available finish, and enter the name or personalization requested on the product page. Check the spelling carefully before adding it to your cart. Contact our team if you need help with a particular name or design.

Are golden and silver finishes available?

Available finishes vary by product. Select Golden or Silver where offered and review the selected variant before ordering.

What are the delivery charges in Pakistan?

Delivery is Rs.250 for orders below Rs.2,000 and free for orders of Rs.2,000 or more. Read our shipping information and review the final charge at checkout.

Can I pay cash on delivery?

Cash on delivery is available in Pakistan. Check the payment options shown at checkout for your order.

When will my customized jewellery arrive?

Personalized jewellery requires preparation before dispatch. Ask our team for the current preparation and delivery estimate for your chosen product and location.

Can I return my jewellery?

Eligible items have a 30-day return window after receipt, subject to the conditions in our returns and refund policy. Custom or personalized products, sale items and gift cards are excluded. If an item arrives damaged, defective or incorrect, contact us so we can review the issue.

How should I care for my jewellery?

Keep jewellery away from water, perfume, harsh chemicals and sweat. Wipe gently with a soft dry cloth and store pieces separately in a dry place. Follow any care instructions on your product page.

How can I ask about my order?

Contact info@zeiwarat.com or WhatsApp Zeiwarat with your order reference.